If you are successful in your application for membership, the Club will send you a confirmation/acceptance letter in the form of a 2012 membership card and fulfilment package approx. 14 days after date of receipt, with the exception of memberships purchased prior to 15 November 2011, in which case, membership cards and fulfilment packs will be sent from 15 November 2011.
Hawthorn Football Club will not:
(a) process any form that is incomplete
(b) accept any changes to the application form (except for change of mailing address, change of circumstances, or any other information that could affect your membership - concession card status, etc.)
Hawthorn Football Club reserves the right to not accept any application form in its absolute discretion. The Club also reserves the right to cancel a membership without refund to any member that breaches these terms and conditions.
Membership Terms
(a) The membership card remains the property of Hawthorn Football Club. Membership cards may not be sold, exploited for commercial use, or used for promotional purposes or campaigns without the express written permission of Hawthorn Football Club.
(b) All memberships purchased with Hawthorn Football Club are strictly non-transferable.
(c) All Hawthorn Football Club home games are strictly subject to capacity for General Admission members.
(d) Hawthorn home games are designated at the discretion of the AFL, and any game that is promoted as such is included in a home game membership ticket.
Priority One Reserved Seat members from 2011 have priority to renew their current seat for the 2012 season until 31 October, 2011. After this date, reserved seats cannot be guaranteed.
(e) Priority Two Reserved Seat, Hudson Club, Eade Wing and Pritchard Pocket members from 2011 have priority to renew their current seat for the 2012 season until 14 December, 2011. After this date, reserved seats cannot be guaranteed.
(f) If Hawthorn Football Club is unable to meet your request for membership category or seating allocation after a purchase has been made, we will contact you to discuss further options. Payment of membership must be made at time of receipt of application form by Hawthorn Football Club. If request of membership category cannot be met, Hawthorn Football Club will honour a refund.
(g) Category definitions:
- Concession: To qualify for a concession membership, you must be the holder of one of the following forms of identification and produce this at the time of purchase and at the gate: Pension Card - Aged, Single Parent or Disability, Veteran Affair Card, Full-time Student Card.
- Baby: 0-2 as at 1 January 2012
- Youth: Under the age of 18 as at 1 January 2012
- Junior: Under the age of 15 as at 1 January 2012
- Family: Two adults and up to four juniors
(h) Access to the Lindsay Hassett Room and Medallist Bar (for Legends and Kennedy Club members) on match day will be solely through the presentation of your 2012 membership card. If you cannot produce your 2012 membership card, you will not be granted admittance.
(j) All 2012 Cheer squad members must also be members of the Hawthorn Football Club in 2012.
(k) The Club cannot accept responsibility whatsoever for membership cards that are lost, stolen or destroyed. Lost membership cards should be reported immediately to the Membership department on 1300 042 957. Upon written confirmation that the card has been lost, a replacement will be issued at the cost of $5 per card. Cards cannot be replaced on game day.
(l) Any person seeking a refund must do so in writing, addressed to the Membership Manager. By doing so, the member's request will be taken in to consideration, however they are not guaranteed a refund. Members will need to return their core membership pack to the Club before a refund is processed. Members who utilise their membership for match-day entry will be refused a refund.
(m) Members are required to notify the Club of any change in circumstance, including the issuing or withdrawal of concession status; member contact details; or any relevant information that could affect their membership of the Hawthorn Football Club.
(n) All membership fulfilment; including member only loyalty scarf, is strictly limited. There will be no re-ordering should all stock be depleted. Member loyalty scarf will be available only for memberships purchased prior to the first home game in Melbourne
(o) Christmas 14 December promotion - HawksActive DVD’s will be sent with fulfilment. Once stock runs out, it cannot be re-ordered. This promotion is a strictly limited offer for members who purchase their membership prior to 14 December 2011.
(p) Seating areas at the MCG and Aurora Stadium are subject to change, these are made upon consultation with the venue. The Club will endeavour to advise all members of these changes.
(q) In 2012 the Members Family Area is located in bay M1 for Hawthorn home matches at the MCG. This area is an alcohol-free section of the MCG.
The Members Family Area will be a walk-up seating area for most matches at the MCG. For these matches, guest passes may be available for $5 (plus ground admission) from the Home Team Office near Gate 5.
The Members Family Area will be ticketed for selected matches at the MCG. The Club will advise members which games will be ticketed. Guest passes are not available for these matches and members are required to pre-purchase a seat through Ticketek.
It is at the discretion of the Hawthorn Football Club and the MCC to change this area to be ticketed or allocated to reserved seat holders as a seasonal membership based on demand. The Hawthorn Football Club will endeavour to communicate this change to members as soon as possible.
(r) All Junior Rioli and Baby Hawk members will receive a birthday card within a week of their birthdates registered with the Club. The birthday card promotion for 2012 members runs from 1 January 2012 to 31 December 2012.
(s) The 2012 members-only loyalty scarf given to all members every season is based on the members' consecutive years of financial memberships. Members can query their years of membership by contacting the Membership department on 1300 042 957, however the final decision is at the discrepancy of the Membership Manager.
(t) If you are the carer for a member with special needs, and you hold a state issued companion card, you are eligible to receive the same category of membership as the member with special needs at no charge.
Etihad Stadium home game
At the direction of the AFL, should the Club be required to play a home game at Etihad Stadium, the following terms will apply:
(a) Members with Melbourne home-game General Admission entitlements can scan their membership card at the turnstiles to gain General Admission to the venue (subject to capacity)
(b) All members will receive communication from the Club on details in regards to a home game at Etihad. HFC reserved seat holders will be communicated to via SMS and/or email on how they can obtain a reserved seat in a specific Hawthorn allocation. The time of this communication will be determined once the fixture is released.
(c) There will be no family bay at Etihad Stadium
Priority One membership restrictions
The following memberships are classed ‘Priority One’, meaning they are entitled to a guaranteed Grand final ticket should Hawthorn compete:
- Legends Club
- Kennedy Club
- Gold
- Tassie Gold
- Interstate Gold
For the 2012 season, restrictions will apply on selling Priority One memberships. Below is a table outlining the prerequisites a member must hold in order to apply for Priority One membership:
| Priority One membership | Prerequisite |
| Legends Club | Kennedy Club, Gold or any other Priority One membership |
| Kennedy Club | Any 2011 membership |
| Gold | Any 2011 membership |
| Tassie Gold | Any 2011 membership |
| Interstate Gold | Any 2011 membership |
A waiting list exists for members wishing to apply for Priority One membership in 2013. A fee of $10 per season will be required to join or remain on the waiting list.
Members must hold and retain the above prerequisite membership in order to remain on the waiting list. For more information, call the Membership department on 13000 HAWKS (1300 042 957).
2012 Finals Series
3-game, 4-game, 5-game, MCC Hawk, 11-game and home and away-game members are given the opportunity to purchase a ticket during the first three weeks of the finals series (Week 1 - Qualifying & Elimination Finals, Week 2 - Semi Finals & Week 3 - Preliminary Finals). Finals matches at the MCG are administered by the AFL with the core advantage to Hawthorn Football Club members being a priority access period for the opportunity to purchase ticket/s to the game before the general public. This priority access period is also extended to the members of the other competing club.
Neither the Club nor its members have the same rights as they receive for Home & Away games - 2012 reserved seat members will be unable to retain their current reserved seat for the finals series.
Grand Final Priority and registration
Grand Final tickets for participating Clubs are limited and allocation is determined by a priority listing. The order of priority for those members who hold an 11-game or away-game membership is as follows:
Priority One: Legends Club, 11-game & home and away-game Kennedy Club, Gold Interstate, Tassie Gold & Gold members
Priority Two: 11-game & home and away-game Silver members, MCC Hawk members
Priority Three: 11-game & home and away-game General Admission & AFL Silver Club Support members
Priority One members are guaranteed a Grand Final ticket when Hawthorn Football Club participates, as long as they register for a ticket during the allocated time. The allocated registration time will be communicated to all members closer to the date. While Priority One members are guaranteed a Grand Final ticket, they are not guaranteed a Premium seat allocation for the Grand Final, regardless of seat allocation throughout the Home & Away season.
Priority Two & Three members are also required to register for a Grand Final ticket when Hawthorn Football Club participates, however they will enter a ballot to determine if they are successful in obtaining a ticket. Members will be required to register in their allocated time, which will be communicated at a later date.
Members must follow the registration procedures outlined in the Grand Final Ticketing Information booklet, which will be sent via post to all members with a Grand Final priority close to the end of the season. The registration procedure is conducted by Ticketek via phone or internet only. A non-refundable registration fee will be required which must be secured with a valid credit-card (MasterCard, Visa, Amex, Diners).
To be eligible for a Grand Final ticket, you must join as a member prior to 30 June, 2012.
3-game, 4-game (Hudson Club, Eade Wing, Pritchard Pocket, Tasmania General Admission) and 5-game members (Regional, Regional Silver, Interstate) are not eligible to purchase a Grand Final ticket through Hawthorn Football Club Grand Final Registration.
2012 Direct Debit Payments (HawksDirect payment plan)
By purchasing a membership on the HawksDirect payment plan you approve the Hawthorn Football Club to continue your membership in future seasons and unless otherwise notified, HawksDirect payments will continue for future seasons.
Should a member be required to change categories of membership, the most appropriate membership according to the individual membership will be selected by management. The selected membership will be applied to the member's HawksDirect membership. Members can be required to change membership categories for the following reasons:
- A membership line is discontinued
- The member is too old for that category according to AFL regulations
- Membership terms and conditions are altered
- Reserved seating allocations have changed
Appropriate communication will be sent to members affected by a changed category of membership. Members will have an option to opt-out of this membership category or select a new membership category on their own behalf.
HawksDirect - Monthly
Payments will be deducted in 10 equal instalments on the 1st of each month (should the 1st fall on a weekend or public holiday, payment will be taken on the following work day), beginning on November 2, 2011 via a nominated VISA or MasterCard account.
1. By signing with the HawksDirect payment plan, you authorize the Hawthorn Football Club to arrange a transfer of funds from your nominated credit card in an amount applicable to your membership type and at intervals as advised in point 3
2. Members will be given sufficient notice in writing of changes in the new amount of their next season's membership and to the terms of the HawksDirect payment plan agreement. If you do not wish for your Membership to roll over into the following season, you will be required to opt out in writing.
3. The first instalment will be withdrawn on November 2, 2011 with further payments on the 1st of each following month. If any payment fails to transfer between institutions on the 1st, further attempts will be made in the next five (5) working days to attempt to clear the fund transfer. Should a member wish to change membership categories, the first instalment will be charged immediately. Subsequent instalments will be paid according to the payment schedule.
4. Members applying for the HawksDirect payment plan for the first time, prior to the first scheduled payment on 2 November 2011, will have their first payment taken out on the spot and then continue to have payments deducted as per payment schedule. All members applying for HawksDirect after 2 November, 2011 will have the total number of lapsed payments deducted upon receipt of application and then subsequent payments at each specified date.
5. If your debit is returned or dishonoured by your financial institution, a letter will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable to you. Payments that decline will be recharged with an additional processing fee of $5 per default.
6. Hawthorn Football Club may suspend or cancel your membership if your drawing is dishonoured:
a) On two consecutive occasions, or
b) On the July 2012 monthly payment (due to AFL membership cut-off deadlines)
We will notify you by letter if we suspend or cancel your HawksDirect payment plan arrangement. In the event that your membership barcode is blocked in the 2012 season, an administration fee of $5 will be charged on your credit card account when reactivating your membership barcode.
7. It is your responsibility to ensure that: (a) the account details you have provided are correct and include notification should the expiry date change within the 10 month program (b) you have sufficient clear funds available in the nominated account, on the scheduled drawing date.
8. If your membership is suspended or cancelled you will not be able to gain access to games, including finals, at the MCG, Aurora Stadium or Etihad Stadium.
9. If you believe that a withdrawal has been initiated incorrectly, please contact Hawthorn Football Club Membership department on 13000 HAWKS (1300 042 957). You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for the drawing.
HawksDirect - Annual lump sum
Payments will be deducted in one lump sum via a nominated VISA or MasterCard account.
1. By signing with the HawksDirect annual payment plan, you authorize Hawthorn Football Club to arrange a transfer of funds from your nominated credit card in an amount applicable to your membership type as advised in point 3.
2. Members will be given sufficient notice in writing of changes in the new amount of their next season's membership and to the terms of the HawksDirect payment plan agreement. If you do not wish for your Membership to roll over into the following season, you will be required to opt out in writing.
3. The transfer of funds will be withdrawn on November 2, 2011. If any payment fails to transfer between institutions on this date, further attempts will be made in the next five (5) working days to attempt to clear the fund transfer.
4. Members applying for the HawksDirect payment plan for the first time, prior to the scheduled payment on 2 November 2011, will have their payment taken out on the spot. All members applying for the HawksDirect lump sum after 2 November, 2011 will have their total payment deducted upon receipt of application.
5. If your debit is returned or dishonoured by your financial institution, a letter will be sent requesting immediate payment. Any fees levied to you by your financial institution will be payable to you. Payments that decline will be recharged with an additional processing fee of $5 per default.
6. Hawthorn Football Club may suspend or cancel your membership if your drawing is dishonoured by your financial institution. We will notify you by letter if we suspend or cancel your HawksDirect payment plan arrangement. In the event that your membership barcode is blocked in the 2012 season, an administration fee of $5 will be charged on your credit card account when reactivating your membership barcode.
7. It is your responsibility to ensure that: (a) the account details you have provided are correct and include notification should the expiry date change (b) you have sufficient clear funds available in the nominated account, on the scheduled drawing date.
8. If your membership is suspended or cancelled you will not be able to gain access to games, including finals, at the MCG, Aurora Stadium or Etihad Stadium.
9. If you believe that a withdrawal has been initiated incorrectly, please contact Hawthorn Football Club Membership department on 13000 HAWKS (1300 042 957). You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for the drawing.
14 December Christmas Incentive - AFL Club Support members:
In order to qualify for the Christmas incentive and receive the HawksActive DVD and Hawks Christmas eCard, AFL members with Hawthorn Club Support must upgrade to a Hawthorn Football Club membership with reserved seating.
Members merchandise
Terms and conditions for exclusive member merchandise are as follows:
Items won’t be available for delivery from HawksNest before March 2012. To check on the status of your delivery, call HawksNest Waverley on 03 9535 3011.
From March 2012, all orders will be dispatched from HawksNest Waverley as quickly as possible, however please allow up to 10 days for delivery within Australia, international orders up to 20 days. Your MyHawks account address will be used as the postal address for all Member Merchandise orders.
An item that you have ordered may be returned to HawksNest, Waverley for an exchange or refund if the size does not fit. A return postage charge of $5 applies or you may send your own pre-paid AusPost Satchel. Please include a note outlining the situation, the item/size to change to, your return postal address and phone number. For an item that may arrive damaged, call HawksNest Waverley on 03 9535 3011.
These offers are strictly subject to availability and re-ordering of stock will not occur under any circumstances.
A $6 delivery fee applies to each mail order. Pick-ups are unavailable.
Hawk HeadHunter
How to enter
1. When your recruit signs up for 2012, make sure they include your member file number in the designated field. If purchasing over the phone, they need to quote your member file number to a membership consultant.
2. Members can submit tagged applications for new members as part of Hawk HeadHunter to the Club online, via mail, phone or in-person.
3. After processing, the recruiter's tally will be updated on their Hawk HeadHunter file.
4. A leader-board can be found updated throughout the season on membership.hawthornfc.com.au to track progress
Prizes
1 member: Hawk HeadHunter Certificate from Captain Luke Hodge, Recruiting pin
5 members: $50 HawksNest voucher
10 members: $150 HawksNest voucher
Grand prize (most recruits): $500 Flight Centre Voucher, PLUS 2012 Hawthorn Football Club team-signed lithograph guernsey
Definitions
- Renewing member - Any member who joined with Hawthorn FC in 2011. These members are ineligible to be recruited for 2012
- New member - Any member who did not join with Hawthorn FC in 2011, but could have been a member previously in 2010 or years prior.
- Family memberships count for each family member as one recruitment. (eg. Family membership of 2 adults and 4 children = 6 members recruited)
- Conditions
1. Any recruited new member must be submitted then approved and entered into the database by a Hawthorn FC staff member before 5pm EST 29 June, 2012, to be a valid entry.
2. Prizes fulfilled and sent via mail within a month of achieving the prize level of 1, 5 or 10 recruits
3. Grand Prize announced and contacted shortly after 29 June, 2012
4. Recruiters must be financial Hawthorn Football Club members for 2012
5. Recruiters will be ineligible if their account shows payment for their membership is in arrears as at 30 June, 2012
6. Hawthorn staff members, players and volunteers associated with the Membership department are ineligible for any rewards or prizes
7. Volunteers including members of Supporter Groups (with the exception of those involved in the Membership department) are eligible to obtain rewards, however they must show that members were recruited without leveraging off Hawthorn Football Club events, promotions or databases. This includes official Supporter Group events, promotions or databases.
8. Competition closes 5pm EST June 29, 2012.
Membership promotions
Hawthorn Football Club has the ability to introduce new promotions and offers to members. Any member who has purchased prior to these offers will not be able to request a refund for membership.
Interstate ticketing - terms and conditions for interstate members
In addition to any specific conditions contained in the booking application form - sent to eligible members in their fulfilment pack - the following applies to Hawthorn Football Club members who reside interstate:
1. Members (with the exception of 3-game members) have the opportunity to obtain one (1) complimentary ticket and reserved seat per member, per season for a game played in their state (ACT members have access to games played at the SCG). Gold Interstate members receive one (1) guaranteed ticket per member per season.
2. Hawthorn Football Club is allocated a limited number of tickets to each interstate venue. More often than not, it is expected that the request for tickets will exceed this allocation. Should this be the case, a ballot process will be implemented and members will be drawn randomly. Those members who are not successful will be contacted. Ticket(s) will be mailed prior to the match
3. Should a ballot system be required, the following priority system will be implemented - 1. Gold Interstate; 2. All other 2012 members (except 3-game members). Group bookings will not be split during the ballot process.
4. 3-game members do not qualify to receive a complimentary ticket to interstate matches
5. Seats will be allocated by the Hawthorn Football Club. Any requests for seating will be considered but cannot be guaranteed
6. Only one booking form per group request will be accepted and entered into the ballot
7. To enter the ballot, members must follow the instructions set-out in their booking application form. All booking forms must be received by Hawthorn Football Club by the nominated cut-off date that appears on the booking form.
8. Some states may see two matches played, depending on the fixture. However, members will only be able to apply for one (1) of these matches, except if the Club’s allocation of tickets has not been exhausted immediately following the set cut-off date, the Hawthorn Football Club may make a special release of tickets in their allocation for other members to purchase
9. Should more than one match be played in a state during the season, Gold Interstate members will receive a preference booking form asking for their preference of matches to attend
Hawks re-sale Program - Aurora Stadium
1. Only 2012 Aurora Stadium Reserved Seat members can participate in the Hawks Re-sale Program
2. Members who re-sell their seat by the due date are entitled to Hawks Cash ($10 for Adult and $5 for junior membership).
3. To re-sell the reserved seat and be entitled to receive Hawks Cash, the member must follow instructions sent via email and SMS approximately two weeks prior to each game at Aurora Stadium
4. Once a member agrees to re-sell their seat, they cannot gain entry to the nominated game using their membership card or request to obtain their seat back from the Hawthorn Football Club for the nominated game.
5. Members will only be able to utilize this program a maximum of three times throughout the 2012 season.
6. If a member requires assistance from HFC staff to release these seats (via verbal permission), this seat is released for the nominated game and cannot be returned back to the member once the transaction is completed.
7. All Hawks Cash must be used prior to 30 September 2012
Hawka's Major Colouring Competition
1. Only 2012 Junior financial members of Hawthorn Football Club are eligible to win prizes
a. Member must be under the age of 15 as at 1/1/2012
2. Members will be ineligible for prizes if their account shows payment for their membership is in arrears at the time of winners being drawn
3. Winners will be selected and announced shortly after the closing date that appears on the entry form
4. Winning entries will be announced and displayed on hawthornfc.com.au shortly after judging
