This 12 month contract position is responsible for maximizing membership sales opportunities and providing excellent customer service. Responding to all member enquiries through phone, email or social media and processing of membership application forms through Archtics database.
Each Membership Services Assistant will be responsible for one of the following membership portfolios: Membership development, acquisition or retention. Each portfolio will report directly to the Membership Manager who will assist in developing, with each Membership Service Assistant, a strategic operations plan according to broader group KPIs.
The incumbent will demonstrate commitment to Carlton Football Club’s Values which are: Integrity, Teamwork, Innovation, Leadership and Excellence
Reports to:
- Membership Operations Manager
- Membership Team Leader
Responsibilities:
- Phone membership sales and customer enquiries
- Data processing of membership sales including season reserved seats
- Prospective member information entered into database and membership kits mailed out
- Assisting with Club events i.e Family Day, Clinics
- Daily financial balancing and cash handling
- Match Day membership sales
- Responding to inbound emails and social media enquiries
Skills and Experience:
- Previous AFL industry experience
- Highly developed written and verbal communication skills
- Computer literate and experience with Archtics
- Excellent customer service
- Flexibility in working outside business hours and weekends
- Excellent interpersonal skills
If you wish to apply or know someone who is interested in applying please submit your application and resume to: employment@carltonfc.com.au. Closing date for applications is 5.00 pm Friday 16th August 2013.
