Essendon Football Club has a reputation as a leader in the Australian sports industry and we are committed to our vision of being recognised as the most respected, inclusive and successful sporting club in the country, consistently setting the benchmark both on and off the field. We currently have a fantastic opportunity for Member Services Officers to ‘Don the Sash’ and join our Membership team based at our club headquarters at Melbourne Airport.
The Opportunity
Reporting to the Member Services Team Leader, the Member Service Officer is the first point of contact for Members and prospect members of the Essendon Football Club. You will be responsible for providing information to members and fans through inbound enquiries, making a difference for every member enquiry by delivering solutions that meet their needs.
In the role you will be responsible for:
- Delivering a high standard of customer service via telephone, email and face- to- face
- Processing membership applications
- Performing day-to-day membership activities as well as providing support to the wider team where necessary
- Assist with day to day front of house reception duties
What We’re Looking For
To be considered for the role, candidates must have the following essential skills and experience:
- Minimum 2 years experience in a call centre or sales environment.
- Experience and understanding of a CRM and Microsoft Office suite
- Strong customer focus
- Be able to work collaboratively within a tight knit team environment
- Ability to meet goals and objectives
- Strong attention to detail and have the ability to prioritise competing tasks
- Excellent verbal and written communication skills
- Available to work Monday to Friday, 9am – 5.30pm with flexibility to work some weekends to support our game day membership sales and enquires at MCG, Etihad Stadium or Family Day during Feb – April 2015.
- Permanent Residency in Australia or appropriate visa to work permanently is required.
Other attributes which we would value but are not essential include:
- Experience in a member based organisation.
To Apply
If you thrive on working in a fast paced, continuously evolving environment with a passionate and dedicated team of high achieving professionals where you can learn and gain valuable experience, we’d love to hear from you!
To apply, please email a cover letter along with your resume to recruitment@essendonfc.com.au. Position description is available by request.
Applications close 5pm, Sunday 17th August 2014
Please note that this role will be subject to background checks.
