Membership Team Leader

This position is responsible for maximizing membership sales opportunities through phone sales, maintaining the Archtics database and co-ordinating casuals staff rosters and overseeing their job responsibilities. The successful applicant will demonstrate excellent customer service skills and an ability to develop these skills in their membership team.

The incumbent will demonstrate commitment to the Carlton Football Club’s Values: Integrity, Teamwork, Innovation, Leadership and Excellence.

Reports to:
• Membership Operations Manager

Responsibilities:
• Phone membership sales and customer enquiries
• Co-ordinating casuals staff rosters and overseeing their job responsibilities day to day and on Match Days
• Data processing of membership sales including season reserved seats
• Prospective member information entered into database and membership kits mailed out
• Assisting with the co-ordination and execution of Club events i.e Family Day, Clinics
• Daily financial balancing and cash handling
• Dealing with customer complaints
• Processing and distribution of interstate ticketing and functions

Skills and Experience:
• Previous AFL industry experience
• Highly developed written and verbal communication skills
• Computer literate and experience with Archtics
• Excellent customer service
• Flexibility in working outside business hours and weekends
• Excellent interpersonal skills


If you wish to apply or know someone who is interested in applying please submit your application and resume to: Luisa.amarella@carltonfc.com.au

Closing date for applications is 5.00 pm Monday 10th October 2011.