The West Coast Eagles Football Club is a dynamic organisation that prides itself on its five core values of passion, professionalism, leadership, team and respect.
This role provides an exciting opportunity for a proactive and approachable individual to play a pivotal team leader role in the West Coast Eagles Merchandise department (including the Team Store) assisting the Manager, Licensing & Merchandise in developing and delivering new initiatives to drive sales and meet the needs of the club’s members and supporters. This vital customer service role will be key in continuing our industry-leading member retention and satisfaction levels.
The key areas of this role will be split between customer service, member satisfaction and fan engagement initiatives, and include the following key responsibilities:
- Deliver outstanding customer service to members, supporters and the general public to ensure outstanding satisfaction scores and effective and timely fulfilment of all online, phone and mail orders are maintained.
- Provide front-line supervision and coordination of all Team Store staff, including rostering and maintenance of service standards and presentation.
- Provide support to the Manager, Licensing & Merchandise in developing and implementing new products and initiatives to drive sales and member/customer satisfaction, with a particular focus on the online environment.
- Coordinate stock ordering, control and reconciliation processes.
- Undertake visual merchandising programs within the Team Store and online.
- Coordinate offsite delivery channels, including mobile merchandise outlets for match days and events.
- Ensure a proactive approach is taken to engaging with non-members to sell supporter memberships.
- Assist with member engagement initiatives during all home matches and member events.
- Assist with new ideas and innovation for continued improvement in service/engagement to both internal and external customers.
The successful candidate will have at least three years previous experience in a retail based customer service role, preferably in a supervisory or leadership position and with some experience in an online sales environment. Experience with product promotion on social media platforms will be well regarded, knowledge and understanding of the AFL is preferable but not essential.
There is a requirement for all full time staff to assist on match days and other events as required by the club, which includes weekends. The remuneration and benefits provided factor in this requirement.
For further information and to apply click on the following link; http://www.seek.com.au/job/26886918
Please send in your application to Melissa Burrows - HR Manager.
Applications close at 5.00pm on Wednesday 23rd July, 2014.
Applications without a covering letter will not be accepted.
This role is not open to Recruitment Agencies.
