About the Collingwood Football Club 
Collingwood Football Club (CFC) was founded in 1892. Local residents, community and business leaders and politicians all hoped that having their own football club could help bring a measure of pride to a downtrodden suburb. In 2024, CFC is one of the great icons of Australian sport. Our history spans 130 years, 16 premierships and more finals appearances than any other club. Most importantly, Collingwood has grown from being a football club to a sports club with a commitment to our community. Collingwood is not made by a President, a Captain, a Coach or a CEO.  It’s not just any one player, employee, supporter or fan, Collingwood is made by many.

The opportunity

Reporting to the Member Services Team Leader, the Member & Fan Services Officer will work in a team environment to provide a high level of customer service and support for the Collingwood Football Club members and supporters.

There are two full-time positions available.

Key responsibilities include:

  • Maximise membership sales and provide accurate information via telephone, email, letter and front counter duties.
  • Ensure all member complaints are resolved in a timely and accurate manner.
  • Ensure all member requests are replied to and/or addressed and resolved on the same business day.
  • Market and sell club membership products as required.
  • Provide accurate venue and seating information.
  • Assist as required in outbound telephone campaigns.
  • Ensure relevant data is gathered through all customer interactions. 
  • Effectively record all member sales, enquires and complaints.
  • Data entry of Members details within the Collingwood Membership Database
  • Ensure accurate recording of all members details within the Collingwood Membership Database 
  • Process and balance all membership sales
  • Opportunity to assist, where required, at any Collingwood FC event
  • Assist with projects relating to AFL, VFL, AFLW and/or netball
  • To provide customer service to CFC members – including face to face service, telephone, email and written enquiries
  • Problem solving and issue resolution for members
  • Opportunity to assist with match day activities 
  • To support the team with any other membership-based activities as required.
  • Maintain a reputation for excellence in all areas related to the performance of this position – and to ensure that CFC members are treated as owners of the club - in line with CFC team behaviours
  • To assist with work in the CFC Retail Superstore as required
  • Any other duties as directed by the Member Services Team Leader

 

About you

To be successful as the Member & Fan Services Officer, you will have:

  • Great communication and time management skills
  • Strong rapport and relationship building skills
  • High level attention to detail
  • Ability to work as a team player in a fast-paced environment

 

Football Club’s are fast-paced environments but you will engrain yourself into the Collingwood culture, remain agile, adaptable, and consistently champion our Company values of DO BETTER, SIDE BY SIDE, A NEST FOR ALL and FLY HIGHER.


What we offer
As a Collingwood Football Club Foundation employee, you will have access to unique programs and offerings. Your health and wellbeing will be nurtured through our in-house programs, and you will be able to make the most of discounts from our Corporate Partners including activewear, health insurance and hospitality.

As a valued staff member of our Sporting Club you will be a part of a fun, inclusive and flexible work environment. 

  • 5-8% discount on saver fares in Economy and Business Class with Emirates
  • Offer on 12 month term accounts with La Trobe Financial
  • 10% off in all Nike retail stores
  • Exclusive access to the Nike athlete store
  • Exclusive access to discounts with CUB Drinks Cart
  • Discounted parking via Melbourne Airport Parking
  • Discounted AIA Health Insurance (join AIA on an eligible policy and receive up to $400 Collingwood credit)
     

To Apply
If you are interested in this position, please send through your CV and cover letter that addresses why you are interested in working with the Collingwood Football Club, how your skills/experience would qualify for the position, and how you would contribute to the culture of the organisation.

Please send this application to careers@collingwoodfc.com.au. Applications close COB Tuesday 24 September 2024. 

 

Please keep reading…
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

The Collingwood Football Club is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates. We provide a welcoming, safe and flexible approach to work and provide an environment that benefits from and enables the best from everyone.

As an organisation we are committed to protecting children and young people from harm. It is essential that anyone involved with the Collingwood Football Club understands their responsibility in relation to child safety. Our organisation requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.