General Manager – Consumer & Community

The Gold Coast Football Club exists to bring a sense of belonging, connection and pride to the Gold Coast Community. We are a Club that is relentless in striving for sustainable success, on and off the field, for our Community.

Reporting directly to the CEO, the GM – Consumer and Community will be responsible for developing and managing the Club’s Consumer programs including Fan Development, Membership, Ticketing and Retail. They will drive the customer journey from initial contact through our fan engagement programs, to casual ticket holders and then ultimately, converting them to members who are highly engaged with the Club.

The position will also be responsible for our Community portfolio.  The Club are incredibly proud of what we’ve been able to deliver for the Gold Coast Community since our arrival on the Coast.  This position plays a critical role in ensuring that our programs align to our overall business strategy and we give back to our community that supports us.

Key responsibilities include:

  • Develop and deliver on annual strategic plans and budgets for Community, Fan Development, Membership, Ticketing and Retail departments.
  • Lead, manage and develop team members in the Community, Fan Development, Membership, Ticketing and Retail departments.
  • Contribute to GCFC’s Executive Leadership Team that oversees all areas of the Club
  • Support the Club’s strategic objectives by interpreting and influencing both the external and internal environments and by creating positive relationships with stakeholders.

The ideal candidate will have:

  • A strong personal brand which personifies the GC SUNS values of Bold, Fresh, Dependable, Relentless and Community
  • Highly developed leadership capability with proven experience leading multiple teams
  • Strong self-awareness and awareness of others (emotional intelligence)
  • Proven experience in a consumer based industry demonstrating strong capabilities in sales and reporting 
  • Experience with developing CSR and Community based programs that add value internally and externally
  • Outstanding relationship building skills, and the ability to leverage these to achieve outcomes
  • Proven experience managing stakeholder expectations
  • Strong project management experience with the ability to work under pressure and to deadline
  • Excellent oral and written communication skills
  • The ability to receive and respond to feedback, be willing to learn and embrace change, and commit to continuous improvement of both self and the business
  • Understanding of AFL / Sporting environment
  • Flexible and adaptable with the ability to work within a 24/7 environment
  • Tertiary qualifications (desirable) 

Please send a detailed cover letter and your CV to recruitment@goldcoastfc.com.au.  Please apply as soon as possible to avoid missing this rare opportunity.

Position closes 5pm on Sunday 8th May 2016.