Responsibilities:

• Assisting Membership Operations Manager in delivering  annual Membership campaigns and when required with projects or daily responsibilities
• Inbound and outbound calls, responding to emails where necessary
• Develop strong external relationships with mail house, ticketing agents, AFL Shared Services and other key stakeholders
• Assisting with the annual bid of Archtics – product build, seating maps
• Overseeing the Membership stock inventory
• Delivery of Match Day operations – marquee setup, ticketing requirements, staff briefing
• Primary point of contact for management of Qcue System
• Produce a pricing strategy that is affordable for patrons but also maximizes revenue opportunities including member upgrade and sampling programs
• Communications plan for retail ticketing sales
• Interstate ticketing – inventory build, communication to members and processing of sales
• Internal and Match Day ticketing requirements – including overseeing the process of Social Club Guest passes
• Membership collateral – application forms, renewals, stationary, brochure and/or website
• Finals and Grand Final Ticketing

Competencies/Experience:

• 2 years demonstrated Sales experience in either Telemarketing, Health Club or Sporting Membership sales
• Strong working knowledge of Microsoft Office Suite programmes 
• Proven track record in customer service related role and ability to resolve conflict
• Previous experience with Archtics an advantage
• Excellent interpersonal skills, strong attention to detail and strong communication skills both written and verbal
• Highly self-motivated – able to work autonomously and in a team environment 

If you are interested in applying please forward your CV and application letter to employment@carltonfc.com.au by 5.00 pm Friday 22^nd May 2015 

Please note only candidates shortlisted for an interview will be contacted.