Responsibilities:
Administration
- Manage all data entry and guest information for events using the CRM database
- Produce documentation to ensure the smooth running of events; guest lists, floor plans, checklists
- Create and manage guest registration and information forms
- Create detailed spreadsheets with all Match Day/Non Match Day events to be used by external suppliers
Match Day & Events
- Work at all Match Day Functions and Special Events
- Assist with the planning and delivery of multiple corporate functions during the Home & Away season
- Assist with the ticketing process from start to finish of all Match Day & Events tickets and guest information
- Assist with catering, themeing and entertainment requirements for Match Days
Finals
- Prepare all Grand Final ticketing
- Work with Sponsorship and Sales Teams to ensure all corporate client contracts are met
- Assist in the preparation of any finals events
Membership Renewals
- Process new membership and renewals through the Clubs CRM (Archtics)
- Ensure all inbound phone calls are answered efficiently and call wait times are minimal
- Perform outbound retention phone call at critical membership campaign times
Data Integrity
- Responsibility to ensure that all member and supporter details are correctly entered or updated in our database through touch point interactions
Competencies and Experience:
- Tertiary Degree in Events, Marketing or Business related discipline
- 1 years’ experience in similar role
- Current Driver’s Licence
- Strong level of experience with Microsoft Office Suite and computer programs
- Excellent written, verbal and interpersonal communication skills
- Excellent customer service
- Strong organisation and time management skills
If you are interested in applying for this position please forward your CV and application letter to: employment@carltonfc.com.au by 5.00 pm Friday 22nd May 2015
Please note only candidates shortlisted for an interview will be contacted.
