Essendon Football Club has a reputation as a leader in the Australian sports industry and we are committed to our vision of being recognised as the most respected, inclusive and successful sporting club in the country, consistently setting the benchmark both on and off the field.  We currently have a fantastic opportunity for a Membership Operations Manager to ‘Don the Sash’ and join our Membership Team based at our club headquarters in Melbourne Airport. 

The Opportunity

Reporting to the Head of Membership, an excellent opportunity exists for a hands on, motivated and passionate operations manager. The Membership Operations Manager will have a proven desire for leading, motivating and mentoring a team to achieve overall sales targets. They are passionate about delivering exceptional customer service and know how to inspire their team to do the same. 

Working closely with the Retention & Engagement Manager the Membership Operations Manager will be responsible for delivering all operational functions supporting Membership & Ticketing, as well as the reporting, tracking, expenditure and staff management related to these functions. This role has three direct reports and is directly responsible for managing the Members Services Team Leader and Reception. 

What We’re Looking For

To be considered for the role, candidates must have the following essential skills and experience in:

  • Leading and managing a team and motivating and encouraging high performance
  • Managing a large scale delivery program and executing all fulfilment requirements
  • Managing cost budgets and reporting
  • Customer relationship management with a strong focus on complaint resolution
  • Demonstrated experience and capability to manage customer data ensuring its integrity
  • Managing and working with complex databases with exposure to a CRM system
  • Ability to work flexibly across 7 days during the football season
  • Permanent Residency in Australia, or appropriate visa to work permanently 

Other attributes which we would value but are not essential include: 

  • Managing a large inbound or outbound call centre
  • Relevant tertiary qualifications combined with a minimum of 5 years industry experience
  • Previous AFL experience or experience in a member based organisation
  • Knowledge of Ticketmaster Archtics system is desirable 

To Apply

If you thrive on working in a fast paced, continuously evolving environment with a passionate and dedicated team of high achieving professionals where you can learn and gain valuable experience, we’d love to hear from you! 

To apply, please email a cover letter along with your resume to recruitment@essendonfc.com.au.  Position description is available by request. 

Applications close 5pm, Sunday 17th May 2015

Please note that this role will be subject to background checks.