With over 700 service professionals from Australia’s leading national companies up for nomination, it was Australian and privately owned business Signet that received the award.
Signet has been manufacturing and distributing packaging, safety and cleaning supplies nationally for over 40 years, and has received many awards in that time. This year, however, is the first year that the organisation has taken out the coveted National CSIA Australian Service Excellence Award for Best Medium sized Business.
After winning the state-based award three years in a row, Signet General Manager, John King attributed the national win to the high level of commitment the whole team has placed on raising the bar on their service.
“Most organisations offer no accountability for when something goes wrong. We made sure the voice of our customers was heard and that they knew exactly what each of our service promises meant. We’ve also made a point of showing our customers how we have performed against each of our Customer Service Charter promises with an online version available on our website,” he said.
Signet was recognised alongside many well known brands such as Telstra, Queensland Rail, Optus, AMP, Hewlett Packard and American Express for their exceptional customer service efforts.
“Our success as a business has rested largely on how we interact with our customers and is what sets us apart from everyone else in our industry,” King said.
“To win this award three years in a row and to have our Service Charter recognised shows how passionate we are as a company about customer service.
“It is an aspect of our business we are continually trying to improve and it is service that our customers expect.”
Signet works closely with CSIA to ensure their passion for high quality customer service leads to best practice.
This years’ win reinforces their promise to always uphold their service charter, and provides a clear vision of what they would like to achieve in the next 12 months.
Richmond CEO Brendon Gale said: “The Club is proud to associate with Signet, and we are encouraged to see them recognized for their commitment to delivering the very best customer service, something RFC strives for.”blog comments powered by Disqus
