ORGANISATION: Richmond Football Club
REPORTS TO: General Manager - Consumer Business
DIRECT REPORTS: Retail Operations Trainee
KEY LINKS: Retail & Membership Teams, Marketing & Brand Manager, Suppliers, POS & Online system developers
TYPE OF EMPLOYMENT: Full Time, 3 months probationary period
OVERVIEW:
The Retail Department of the Richmond Football Club operates from the Tigerland Superstore, which is based at the Brunton Avenue end of the ME Bank Centre at Punt Rd Oval. Through the enormous supporter base that Richmond boast, the club rank in the top 4 for all AFL Clubs when it comes to Retail turnover and current projections will see retail revenue double over the next three years.
POSITION OBJECTIVE:
The Retail Systems & Stock Co-Ordinator primarily seeks to make the job of retail sales and service staff as easy as possible by developing and implementing operational procedures that allow our staff to focus on driving sales and delivering great customer service to ensure our supporters come back again and again.
From a stock perspective, the role will also include all ordering and indenting of stock and the development and implementation of a robust stock management system that ensures integrity by utilising POS, online and AFL reporting tools.
KEY OBJECTIVES:
1. Stock Management
2. Online optimisation
3. Systems efficiencies
4. Reporting
RESPONSIBILITES:
1. Stock Management
• Implementation of an accurate and efficient stock management system
• Ordering and proactive indenting of stock dependant on sales forecasts, promotions, new lines and seasonal buys that are in line with storage capacity at the Club
• Co-ordination of stock requirements for away matches and club events
2. Online optimisation
• Development and continual improvement of online sales systems
• Proactive use of Google analytics as a reporting tool
• Work with online and POS partners to develop a system that allows online orders to be automatically entered into POS
• Fulfillment of online orders and postage efficiencies
3. Systems efficiencies
• Improvement of operational systems efficiencies
• Goods ordered/Goods received process
• Plan to improve retail sales through membership purchasing process
• Review of in store POS capability with a view to increasing match day sales and service quality
4. Reporting
• Implementation of consolidated and automated daily sales reports
• Track and report on supplier delivery performance
The successful candidate will also be required to help with customer service in store and will be required to work during Richmond games in Melbourne and other selected Club events.
KEY PERFORMANCE INDICATORS:
1. Stock Control
2. System Development
3. Reporting
4. Net profit of Retail Department
ESSENTIAL QUALIFICATIONS AND EXPERIENCE:
1. Must have experience in stock management (Preferably in a Retail environment)
2. Experience in development of reports
3. Excellent computing skills with specific knowledge of MS Word, Excel and Outlook
4. Experience in systems improvement
PERSONAL ATTRIBUTES
1. Methodical in establishing priorities and follow up techniques
2. Patience and determination to get things 100% correct
3. Good problem solver
4. Delivers great customer service in every situation
5. Understands/Enjoys AFL Football and motivated to work for Richmond F.C
Further Details
The salary range for the position is $45,000 - $55,000 inclusive of super depending on experience. The role has a three month probationary period. The position will be based at the ME Bank Centre at Punt Rd Oval.
Applications to
Emily Moody
Communication & Engagement Officer
Richmond Football Club
emoody@richmondfc.com.au
Applications close 5pm Thursday January 19th. Applications should include a cover letter highlighting your experience in relation to the key responsibilities.
