INTRODUCTION:
The Sydney Swans aspire to be consistently recognised as one of the best and most professional Clubs in the AFL competition - on and off the field. Integral to the achievement of this goal are our people, as individuals and collectively as a team.
When choosing a career with the Sydney Swans you will join a values based organisation with a dedicated, proud and committed team comprising a fierce desire for ultimate success.
You will work in a dynamic environment, receive ongoing professional development opportunities and be rewarded for your efforts. Most of all you will be a part of something of which you can be truly proud.
POSITION DETAILS:
The Sydney Swans are currently accepting applications from suitably qualified and experienced individuals in the position of Member Services Executive.
Reporting to the Member Services Manager in the Clubs Marketing, Membership & Fan Development Department, this position will have prime responsibility for providing superior customer service to valued Sydney Swans members, supporters and prospects in addition to assisting with the implementation and execution of member retention and acquisition strategies. This position entails a high level of member interaction via phone, email and face to face customer service.
KEY RESPONSIBILITIES:
• Provide superior customer service to Sydney Swans members, supporters and prospects via phone, email and in-person;
• Administer the Sydney Swans membership program, (including professional call centre, email and match day customer service in addition to CRM database administration);
• Support member engagement initiatives (including assisting in the organisation of member functions, events, surveys and focus groups);
• Support the membership growth strategy (including service calls and outbound calling);
• Perform the membership renewal campaign (including meeting renewal, seating allocation and fulfilment timeframes and ongoing member account management);
• Support Fan Development and the enhancement of a qualified prospect pool.
ESSENTIAL REQUIREMENTS:
• Proven experience (minimum 2 years) in customer service and implementing customer service initiatives in a membership based environment;
• Advanced computer skills (Microsoft Office Suite);
• Proven experience working with a CRM database in a membership based environment;
• Proven ability to handle and deal with customer troubleshooting issues.
DESIRABLE REQUIREMENTS:
• Experience working in sport;
• Previous experience performing a membership renewal campaign;
• Knowledge and understanding of the SCG and ANZ Stadium seating layout.
THE RIGHT PERSON WILL BE:
• Customer service driven;
• Calm under pressure;
• A team player;
• Hands on - nothing is beyond you;
• A self starter - use initiative.
REMUNERATION:
The remuneration package is structured to attract high quality candidates.
APPLICATIONS:
Applicants must be legally entitled to work in Australia.
Please submit a 1 page letter of introduction and resume to:
Via Mail:
Adam Bowen
Human Resource Manager
Sydney Swans Limited
PO Box 173,
Paddington, NSW, 2021
Via Email:
hr@sydneyswans.com.au
Applications close on Wednesday 10 February 2010.
No Agencies Please.
Sydney Swans Limited is an equal opportunity employer.
FURTHER ENQUIRIES:
Further enquiries should be directed to Adam Bowen (Human Resource Manager) on (02) 9339 9123.
