The AFL is Australia’s premier sporting organisation, supporting a constantly evolving national competition which has experienced rapid growth over the past ten years. The Gold Coast Football Club is building a reputation as the most exciting sporting club in Australia. Strong values and a culture of success both on and off the field are central to achieving this goal.
The Gold Coast Football Club is looking for an experienced Customer Service Manager who personifies the GCFC values of “Bold, Fresh, Relentless, Dependable & Community” to join our Fan Development Team.
The Customer Service Manager will be responsible for the development of the clubs customer service centre which controls the delivery of our customer products (membership & ticketing). It is a pivotal role in fan retention and development of customer service staff (paid and volunteer)
Working closely with and reporting to the Manager-Fan Development the successful candidate will have:
- Comprehensive experience in using a customer database/CRM program
- Comprehensive experience using a ticketing system (i.e. Ticketmaster or Ticketek with knowledge of venue setups and events)
- Broad experience in a customer service call centre environment
- Extensive experience in managing, motivating and leading a team
- Proven ability in conflict resolution & problem solving
- Outstanding communication skills with a wide variety of internal and external stakeholders
This role will best suit someone who has strong time management and organisational skills and is capable of meeting deadlines under pressure. Although not essential, candidates with experience in a membership oriented organisation and knowledge/experience within the Australian Rules Football environment would be desirable.
To apply for this for this role please send a covering letter and CV to recruitment@goldcoastfc.com.au
Applications close Friday, June 18.
