The Western Bulldogs, as one of the 18 clubs of the Australian Football League (AFL) and situated in the fastest growing region of Australia, is breaking new ground in delivering sustainable, high level performances, both on and off the field. After bringing our membership department back in-house late last year, we are now seeking a supervisor to manage and lead our Membership Services team.

The objective of this position is to ensure the provision of exceptional customer experience through the service and relationship built between the Club and our members. In this role you will be expected to develop a ‘Sales and Service’ culture by managing and developing procedures and standards to ensure that customers receive an efficient and high quality experience from the Membership Services Team.

You will spend most of your working day managing a small team and ensuring the delivery of exceptional customer service to members and fans through differing communications channels including phone, email and in person. Your role will be to ensure that ongoing training and feedback is provided to the Membership Services team. You will be expected to lead by example in the areas of communication, presentation, body language and professionalism.

The successful candidate will have experience in a high volume customer service environment and the capability to supervise a small team. Ideally you will have a minimum 3 years’ experience in a similar role.

The key skills and attributes include:

·       Positive Attitude - Must be friendly, courteous, helpful, positive

·       Customer Orientation - Excellent customer service delivery

·       Creativity - Is able to create innovative solutions to business problems / Contribute own ideas

·       Ownership - Ability to take responsibility for own work

·       Self-motivation - Must show drive and initiative

·       Self-confidence - Ability to be calm and assured and work well without supervision

·       Leadership & Influence - Required  to show leadership & develop teamwork amongst staff

·       Delegation - Must be able to delegate duties as required

·       Work Standards - Must have a high work ethic / show commitment to completing a task

·       Development Of Team - Ability to develop the skills and competencies of team members

·       Control - Ability to establish procedures and  controls

·       Co-operation - Must be able to work collaboratively with other departments

·       Relationships - Ability to develop constructive relationships within the Club. 

·       Organisational skills - Must have attention to detail with the ability to set priorities and plan ahead

·       Oral Communication - Ability to express ideas clearly in an individual and group situation

·       Written Communication - Ability to express ideas in writing clearly

This role is required to have flexible working hours, including weekend work, based on a requirement roster. In particular you are expected to attend Western Bulldogs home/away games and events as required by the Western Bulldogs.

If you are interested in working in a challenging yet extremely satisfying position please email your resume and a cover letter outlining your key attributes to our Human Resources division by email to hr@westernbulldogs.com.au by Friday 2^nd March 2012.

A probationary period applies to this position.