A brand new opportunity has arisen for an enthusiastic Merchandise Online Coordinator to join the Western Bulldogs. We are one of the 18 clubs of the Australian Football League (AFL) and situated in the fastest growing region of Australia.
We are seeking a Merchandise Online Coordinator to assist the Merchandise Manager in the delivery of overall Bulldogs Direct e-commerce program and our overall retail operations. The key responsibilities of the role include developing and delivering new initiatives to drive online sales and meet the needs of the club’s members and supporters. The successful candidate will coordinate online orders including dispatch and also assist the Merchandise Manager in the delivery of the Online Auction site. The Merchandise Online Coordinator will also be responsible to looking at best practice e-commerce and retail Social Media ideas from around the globe to help drive engagement and create a better online customer experience.
This position will also spend an average of three days per week in our Bulldogs Central retail outlet with a focus on customer service which is the key to not only maintaining but also increasing our member and customer satisfaction levels.
The successful candidate will have experience in retail operations as well as exposure and/or knowledge of online retail processes and strategies. You will have a commitment to making the customer your number one priority and to lead by example. Ideally you will have a minimum 6 months experience in a similar role.
The key skills include:
• Excellent customer service focus and delivery - must have an ongoing awareness of customer as soon as they enter the store, maintaining awareness if serving other customers.
• Initiative - The ability to take action to get the job done, regularly presenting initiatives to improve online and instore operations beyond Managers expectations.
• Solution Oriented - Ability to take ownership in resolving problems by thoroughly evaluating and analysing the issues. Solutions should be consistent, efficient and practical.
• Work Ethic - Respected as a hard worker. Puts in significant effort to ensure team goals are met.
• Teamwork - Ability to work and lead people in such a manner as to build high morale and encourages a group approach to achieving goals and objectives
This role is required to have flexible working hours, including weekend work, based on match day requirements.
If you are interested in working in a challenging yet extremely satisfying position please email your resume and a cover letter outlining your key attributes to our Organisational Development division by email to hr@westernbulldogs.com.au by Wednesday 10th October 2012.
A three (3) month probationary period applies to this position. Referees are to be provided at interview. Please note that due to the high level of interest only those applicants short listed will be contacted.
