Membership Services Casual

This casual position is responsible for maximizing membership sales opportunities and providing excellent customer service. Responding to all member enquiries through phone, email or social media and processing of membership application forms through Archtics database.
The incumbent will demonstrate commitment to Carlton Football Club’s Values which are:
Integrity, Teamwork, Innovation, Leadership and Excellence.

Reports to:
• Membership Operations Manager/Membership Team Leader

Responsibilities:
• Phone membership sales and customer enquiries
• Data processing of membership sales including season reserved seats
• Prospective member information entered into database and membership kits mailed out
• Assisting with Club events i.e Family Day, Clinics
• Daily financial balancing and cash handling
• Match Day membership sales
• Responding to inbound emails and social media enquiries

Skills and Experience:
• Previous AFL industry experience
• Highly developed written and verbal communication skills
• Computer literate and experience with Archtics
• Excellent customer service
• Flexibility in working outside business hours and weekends
• Excellent interpersonal skills


If you wish to apply or know someone who is interested in applying please submit your application and resume to: Luisa.amarella@carltonfc.com.au

Closing date for applications is 5.00 pm Monday 10th October 2011.